1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech (“CenterPoint,” “Company,” “we,” “us,” or “our”), and the person or business entity accessing, purchasing, subscribing to, or using the CenterPoint AutoTech software platform, website, reports, documentation tools, features, and related services (collectively, the “Service”).
By creating an account, purchasing or activating a subscription, accepting an invitation to use the Service, accessing the Service, or otherwise using any portion of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated into these Terms by reference.
If you access or use the Service on behalf of a business, repair facility, collision center, dealership, mobile service provider, fleet operation, or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, “Subscriber” and “you” include both you and the organization you represent.
If you do not agree to these Terms, you must not access or use the Service.
Effective Date: July 8, 2026.
2. Definitions
For purposes of these Terms, the following definitions apply:
“Admin” or “Admin User” means the primary authorized user designated by a Subscriber to establish, manage, and administer the Subscriber’s account, Shop Profile, subscription, billing relationship, Technician Seats, invitations, permissions, and other account-level settings.
“Authorized User” means any individual authorized by the Subscriber to access or use the Service under the Subscriber’s account, including an Admin User or Technician User, subject to the permissions and limitations assigned to that user.
“Company,” “CenterPoint,” “we,” “us,” or “our” means CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech.
“Customer Data” means information, records, files, vehicle information, scan data, customer information, repair information, email addresses, uploaded materials, user-entered content, and other data submitted to, entered into, transmitted through, or stored within the Service by or on behalf of a Subscriber or Authorized User.
“Invited Technician” means an individual who has been invited by an Admin User to establish access under the Subscriber’s account but who has not yet completed the required account-acceptance or activation process.
“Monthly Billing Term” means the recurring monthly subscription period associated with the Admin User’s subscription and billing anniversary date, unless otherwise expressly stated at the time of purchase.
“Service” means the CenterPoint AutoTech software platform, website, software features, workflow tools, report-generation tools, documentation tools, OEM Library access, Report History, email-delivery functionality, subscription services, and related features or services made available by CenterPoint.
“Shop Profile” means the Subscriber-controlled business profile containing information such as business name, address, telephone number, email address, website, and other business-identifying information used within the Service and on generated reports or communications.
“Subscriber” means the individual or business entity that purchases, activates, maintains, or is responsible for a subscription to the Service.
“Technician Seat” means a separately authorized user position under a Subscriber account that permits one Technician User to access designated features of the Service, subject to applicable subscription terms, pricing, activation, and permissions.
“Technician User” means an Invited Technician who has completed the required acceptance or activation process and has been granted active access to the Service through a Technician Seat under the Subscriber’s account.
“User Content” means text, selections, notes, customer information, repair information, uploaded files, edits, quote changes, damage-area selections, email addresses, and other content entered, selected, modified, or submitted by an Authorized User through the Service.
“you” or “your” means the Subscriber and, where applicable, any Authorized User accessing or using the Service.
3. Service Description and Scope
The Service is a professional software and workflow-support platform designed to assist automotive repair, collision repair, diagnostic, calibration, mobile service, dealership, fleet, and related automotive professionals with repair-planning documentation, scan-data review, workflow organization, report generation, quote preparation, post-repair validation documentation, OEM information access, report history, and related administrative functions.
The Service may permit Authorized Users to upload or select external diagnostic scan files, including supported third-party scan reports; extract, process, organize, or display available vehicle and diagnostic information; identify or summarize diagnostic trouble codes (“DTCs”); select damage areas; review or modify suggested operations; prepare editable quotes; generate reports; access available OEM information resources; maintain Report History; and deliver certain reports or documents by email.
CenterPoint provides the Service as a software, documentation, workflow, and decision-support tool. The Service does not perform physical vehicle inspections, repairs, measurements, diagnostics, programming, coding, calibrations, alignments, component testing, road tests, or other hands-on automotive operations.
The Service does not replace professional judgment, technician competency, physical inspection, diagnostic testing, OEM repair procedures, OEM service information, OEM position statements, equipment-manufacturer instructions, scan-tool manufacturer instructions, calibration requirements, applicable laws, industry standards, or any other procedures required for a specific vehicle or repair.
Any automated extraction, classification, summary, recommendation, suggested operation, quote content, PASS status, “Vehicle Ready for Customer Delivery” indication, warning, report, or other output generated or displayed through the Service is based on the information available to the Service and remains subject to review, verification, editing where permitted, and professional judgment by the Subscriber and its Authorized Users.
The Subscriber is solely responsible for determining the appropriate repair plan, diagnostic process, calibration requirements, repair procedures, parts, labor operations, pricing, customer communications, and final vehicle-release decision for each vehicle.
CenterPoint may modify, improve, add, limit, suspend, or discontinue features or functionality of the Service from time to time, subject to applicable law and any express obligations stated in these Terms.
4. Subscriber Accounts and Administration
To access subscription-based features of the Service, a Subscriber must establish and maintain an account and provide accurate, current, and complete information as requested during registration, purchase, onboarding, and continued use of the Service.
Each Subscriber account must have an Admin User responsible for account administration. The Admin User is authorized to manage the Subscriber’s account, including the Shop Profile, subscription-related settings, Technician Seats, user invitations, permissions, and other account-level functions made available through the Service.
The Subscriber is responsible for ensuring that its Admin User and all Authorized Users comply with these Terms. Any action taken through the Subscriber’s account by an Admin User or other Authorized User will be treated as an action taken on behalf of the Subscriber to the extent permitted by applicable law.
The Subscriber is responsible for maintaining accurate and current account information, including applicable business information, billing information, contact information, and Shop Profile information. The Subscriber must promptly update information that becomes inaccurate, incomplete, or outdated.
The Subscriber is responsible for maintaining the confidentiality and security of account credentials and for restricting access to its account and devices used to access the Service. Account credentials may not be shared except as expressly permitted through Service functionality or authorized user-access features.
The Subscriber must promptly notify CenterPoint of any known or suspected unauthorized access to the Subscriber’s account, compromise of credentials, misuse of the Service, or other account-security concern.
CenterPoint may rely on instructions, selections, approvals, invitations, modifications, and other actions submitted through the Subscriber’s account as authorized by the Subscriber unless CenterPoint has actual knowledge that the account has been compromised.
The Subscriber is responsible for reviewing and managing its Authorized Users, Technician Seats, invitations, and permissions. CenterPoint is not responsible for losses, errors, disclosures, unauthorized actions, or other consequences resulting from the Subscriber’s failure to properly administer its account, remove former users, maintain accurate permissions, or protect account credentials.
CenterPoint may require reasonable verification of account ownership, administrative authority, identity, or business information before processing certain account changes, access requests, security actions, or support requests.
5. Admin Users, Invited Technicians, Technician Users, and Authorized Users
The Subscriber’s Admin User may invite individuals to establish user access under the Subscriber’s account through invitation functionality made available within the Service.
An individual who has been invited but has not yet completed the required acceptance or activation process is an “Invited Technician.” An invitation alone does not create an active Technician User account or an active Technician Seat unless and until the applicable acceptance or activation requirements are completed.
When an Invited Technician completes the required acceptance or activation process, that individual becomes a Technician User and may be assigned an active Technician Seat under the Subscriber’s account. Technician User access is subject to the permissions, restrictions, subscription terms, and account controls applicable to that Technician Seat.
The Subscriber acknowledges and agrees that completion of the required acceptance or activation process by an Invited Technician may trigger Technician Seat activation and recurring billing as described in Section 6 of these Terms.
The Admin User is responsible for sending invitations only to individuals authorized by the Subscriber, maintaining accurate user information, assigning appropriate permissions, reviewing active Technician Users and Technician Seats, and promptly removing or restricting access when an individual is no longer authorized to use the Service.
Each Authorized User must use only the account credentials and access rights assigned to that individual. Authorized Users may not share credentials, impersonate another user, permit unauthorized persons to access the Service, or attempt to exceed assigned permissions.
The Subscriber is responsible for all use of the Service by its Admin User, Technician Users, and other Authorized Users and for ensuring that such users comply with these Terms and all applicable laws, professional obligations, and workplace requirements.
CenterPoint may suspend, restrict, or terminate an Authorized User’s access when reasonably necessary to protect the security, integrity, lawful operation, or proper use of the Service; investigate suspected misuse; enforce these Terms; or respond to a valid legal requirement.
Removal, suspension, or deactivation of an Authorized User does not automatically create a refund, credit, or proration for the current Monthly Billing Term. Future-renewal cancellation and Technician Seat billing are governed by Section 6 and other applicable provisions of these Terms.
6. Subscription Plans, Technician Seats, and Seat Activation
The Service may be offered through one or more subscription plans, including an Admin subscription and separately billable Technician Seats, at the prices and under the terms presented at the time of purchase, activation, or applicable renewal.
The Admin subscription is associated with the Subscriber’s primary account and Admin User. Unless otherwise expressly stated at the time of purchase, the Admin subscription renews automatically for successive Monthly Billing Terms based on the Admin User’s monthly billing anniversary date.
Technician Seats are separately authorized user positions under the Subscriber’s account. Each active Technician Seat permits one Technician User to access designated features of the Service, subject to applicable permissions, subscription terms, and these Terms.
An invitation sent by an Admin User does not, by itself, activate a Technician Seat or trigger Technician Seat billing. Technician Seat activation and billing begin when the Invited Technician completes the required acceptance or activation process established by the Service and becomes an active Technician User.
By inviting an individual to become a Technician User, the Subscriber authorizes CenterPoint to activate the applicable Technician Seat and begin recurring billing when that Invited Technician completes the required acceptance or activation process.
Unless otherwise expressly stated at the time of purchase or activation, the charge for a newly activated Technician Seat applies when activation occurs. The Technician Seat thereafter renews on a recurring monthly basis in accordance with the billing schedule presented by the Service or otherwise disclosed to the Subscriber.
The Subscriber is responsible for reviewing pending invitations, active Technician Users, Technician Seats, permissions, and related account activity. Failure to review or manage invitations, users, or seats does not eliminate charges validly triggered under these Terms.
Cancellation or deactivation of a Technician Seat applies to future renewal and does not retroactively reverse a valid activation charge or create a prorated refund or credit for the current billing period, except where required by applicable law or expressly approved by CenterPoint under these Terms.
Subscription fees, Admin pricing, Technician Seat pricing, available plans, included features, and other commercial terms may be changed prospectively. Any pricing change affecting a future renewal will be communicated or presented as required by applicable law and will apply no earlier than the applicable future renewal period.
The Subscriber authorizes CenterPoint and its designated payment processor to charge the payment method associated with the Subscriber’s account for subscription fees, activated Technician Seats, recurring renewals, applicable taxes, and other amounts expressly authorized under these Terms or presented during purchase or activation.
7. Fees, Billing, Recurring Renewal, and Taxes
The Subscriber agrees to pay all fees associated with the subscription plan, Admin subscription, activated Technician Seats, recurring renewals, and other paid features or services selected, purchased, or validly activated under the Subscriber’s account.
Current pricing and applicable charges are presented at the time of purchase, activation, or renewal, or otherwise made available through the Service. Unless otherwise expressly stated, all fees are quoted and payable in U.S. dollars.
By providing or authorizing a payment method, the Subscriber authorizes CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech, and its designated third-party payment processor to charge that payment method for all amounts validly due under these Terms, including applicable subscription fees, Technician Seat charges, recurring renewals, taxes, and other authorized charges.
Unless otherwise expressly stated at the time of purchase, the Admin subscription automatically renews for successive Monthly Billing Terms on the Admin subscription’s monthly anniversary date until canceled in accordance with these Terms.
Technician Seat billing begins when an Invited Technician completes the required acceptance or activation process and becomes an active Technician User, as described in Section 6. A Technician Seat may have its own recurring monthly billing anniversary based on its activation date and is not required to share the Admin subscription’s monthly anniversary date.
The Subscriber acknowledges that multiple active Technician Seats may have different activation dates and different recurring monthly billing anniversary dates. The Subscriber is responsible for all valid charges associated with active subscriptions and Technician Seats under the Subscriber’s account.
Cancellation of an Admin subscription or Technician Seat applies to future renewal and does not cancel, reverse, prorate, or refund charges already incurred for the current billing period, except where required by applicable law or expressly approved through the Service Availability Refund Review process described in Section 8.
CenterPoint may change subscription fees, Technician Seat pricing, plan pricing, or other recurring charges prospectively. Any pricing change affecting a future renewal will be communicated or presented as required by applicable law and will apply no earlier than the applicable future renewal period.
The Subscriber is responsible for maintaining accurate, current, and authorized payment information. The Subscriber authorizes CenterPoint and its designated payment processor to use updated payment credentials or account-updater information made available through applicable payment networks where permitted by law.
Fees do not include taxes unless expressly stated otherwise. The Subscriber is responsible for all applicable sales, use, excise, value-added, transaction, or similar taxes arising from the purchase or use of the Service, excluding taxes imposed on CenterPoint’s net income. CenterPoint may calculate, collect, and remit taxes where required by applicable law.
The Subscriber is responsible for reviewing invoices, receipts, account activity, Technician Seat activations, and recurring charges and must promptly notify CenterPoint of any claimed billing error or unauthorized charge.
Except as expressly provided in these Terms or required by applicable law, fees and charges are non-refundable and non-prorated.
8. Cancellation, Non-Proration, and Service Availability Refund Review
The Subscriber may cancel an Admin subscription or an eligible Technician Seat through the cancellation method made available within the Service or by contacting CenterPoint through the contact information provided in these Terms.
Unless otherwise expressly stated, cancellation is effective for future renewal only. A cancellation request does not retroactively terminate, reverse, or shorten the current paid billing period. The Subscriber and applicable Authorized Users may continue to have access through the end of the then-current paid billing period, subject to these Terms, account status, security requirements, and any applicable suspension or termination rights.
CenterPoint does not prorate subscription fees, Admin subscription charges, Technician Seat charges, or other recurring fees based on partial use, reduced use, non-use, early cancellation, removal of a user, deactivation of a Technician Seat, or the number of days remaining in a current billing period.
Cancellation or deactivation of a Technician Seat stops future renewal of that Technician Seat when properly completed before the applicable next renewal, but does not retroactively reverse a valid activation charge or create a refund or credit for the current Technician Seat billing period.
Cancellation of the Admin subscription stops future renewal of the Admin subscription when properly completed before the applicable next renewal. Cancellation of an Admin subscription does not automatically create a refund, credit, or proration for the current Monthly Billing Term.
CenterPoint recognizes that a material Service availability issue may, in limited circumstances, justify individualized review. A Subscriber may request a “Service Availability Refund Review” when the Subscriber reasonably believes that a material failure of the CenterPoint-controlled Service substantially prevented use of paid subscription functionality during a significant portion of an applicable paid billing period.
A Service Availability Refund Review is a case-by-case review and is not an automatic refund guarantee. In evaluating a request, CenterPoint may consider the nature, duration, scope, and documented impact of the alleged Service availability issue; whether the issue originated within systems reasonably controlled by CenterPoint; the affected subscription or Technician Seat; available service records; and other relevant circumstances.
A Service Availability Refund Review generally does not apply to issues caused by or arising from third-party internet service, local networks, user devices, browsers, operating systems, email providers, third-party payment processors, external scan tools, scan-tool software, unsupported or corrupted files, OEM websites or information systems, third-party integrations, inaccurate User Content, Subscriber configuration, credential issues, failure to complete onboarding, or other circumstances outside CenterPoint’s reasonable control.
If CenterPoint determines, in its reasonable discretion and subject to applicable law, that relief is appropriate following a Service Availability Refund Review, CenterPoint may provide a credit, partial refund, full refund for an affected charge, or other reasonable remedy. The form and amount of any approved relief will depend on the circumstances of the reviewed issue.
Nothing in this Section limits any non-waivable refund, cancellation, or consumer right that applies under applicable law.
9. Payment Failures and Grace Period
If any payment for an Admin subscription, Technician Seat, recurring renewal, tax, or other valid charge is declined, reversed, disputed, returned, or otherwise not successfully completed, CenterPoint may attempt to process the payment again and may notify the Subscriber that payment is past due.
Unless CenterPoint determines that immediate suspension is reasonably necessary because of fraud, unauthorized use, security risk, abuse, legal requirements, or other exceptional circumstances, CenterPoint will generally provide a five (5) calendar-day grace period following a failed recurring payment to allow the Subscriber to update payment information and cure the payment failure.
During the five-day grace period, CenterPoint may continue, limit, or condition access to the Service in its reasonable discretion. The existence of a grace period does not waive the Subscriber’s obligation to pay amounts validly due and does not extend or change the underlying billing anniversary date unless CenterPoint expressly states otherwise.
The Subscriber is responsible for promptly updating expired, invalid, declined, or unauthorized payment information and for ensuring that sufficient funds or credit are available for valid recurring charges.
If the payment failure is not cured within the applicable grace period, CenterPoint may suspend or restrict access to some or all of the Service, including Admin access, Technician User access, Technician Seats, report-generation functionality, email-delivery functionality, OEM Library access, or other paid features, until all required payment issues are resolved.
CenterPoint may continue reasonable attempts to collect valid outstanding amounts and may use its designated payment processor or other lawful collection methods as permitted by applicable law.
Suspension for nonpayment does not automatically cancel the Subscriber’s outstanding payment obligations, reverse valid charges, create a refund or credit, or eliminate amounts incurred before suspension.
If access is restored after a payment failure is cured, CenterPoint does not guarantee restoration of any data or functionality that was lawfully deleted, expired, or otherwise affected under applicable data-retention rules during an extended period of nonpayment or account inactivity.
Repeated payment failures, chargebacks, unauthorized payment disputes, suspected fraud, or continued failure to pay valid amounts due may result in continued suspension or termination of the affected account in accordance with these Terms.
Nothing in this Section limits any rights or remedies available to the Subscriber under applicable law regarding genuinely unauthorized charges or good-faith billing disputes.
10. Shop Profile and Account Information
The Service may require or permit the Subscriber and its Admin User to establish and maintain a Shop Profile containing business and account information used within the Service and, where applicable, on reports, documents, communications, and other outputs generated through the Service.
Shop Profile information may include the Subscriber’s business name, trade name, address, telephone number, email address, website, logo, and other business-identifying or contact information made available through the Service.
The Subscriber is solely responsible for entering, reviewing, maintaining, and updating its Shop Profile and other account information and for ensuring that such information is accurate, current, complete, lawful, and authorized for use.
CenterPoint may use Subscriber-provided Shop Profile information to populate reports, documents, email communications, account displays, and other Service outputs. The Subscriber acknowledges that inaccurate, incomplete, outdated, or improperly entered Shop Profile information may appear on generated reports or communications.
CenterPoint does not independently verify all Shop Profile information and is not responsible for errors, omissions, misidentification, delivery failures, customer confusion, or other consequences resulting from inaccurate, incomplete, outdated, or unauthorized information supplied or maintained by the Subscriber or its Authorized Users.
The Admin User is responsible for reviewing Shop Profile information before relying on reports, documents, or communications generated through the Service and for promptly correcting information that becomes inaccurate or outdated.
The Subscriber represents and warrants that it has all rights and authority necessary to provide and use any business name, trade name, logo, contact information, website, email address, or other identifying information submitted through the Service.
The Subscriber must not use a Shop Profile to impersonate another person or entity, misrepresent business identity or authority, infringe intellectual property or other rights, facilitate fraud, or otherwise violate applicable law or these Terms.
Changes to Shop Profile information may affect future reports, documents, and communications generated after the change. CenterPoint does not guarantee that changes will retroactively modify reports, records, communications, or other outputs previously generated, sent, exported, downloaded, or stored.
CenterPoint may restrict or require correction of Shop Profile information that it reasonably believes is unlawful, fraudulent, misleading, infringing, technically harmful, or inconsistent with these Terms.
11. Diagnostic Scan Data and External Data Sources
The Service may permit Authorized Users to upload, select, import, process, extract, organize, display, summarize, or otherwise use diagnostic scan files and related vehicle information originating from third-party scan tools, scan-tool software, diagnostic platforms, uploaded PDF files, and other external data sources.
Diagnostic scan data and other externally sourced information are created, captured, formatted, transmitted, or supplied by third parties or by equipment and systems outside CenterPoint’s control. CenterPoint does not independently create the underlying diagnostic scan data and does not guarantee the accuracy, completeness, currency, integrity, compatibility, availability, or diagnostic significance of information received from an external source.
The Subscriber is responsible for confirming that any scan file, vehicle information, VIN, mileage, customer information, repair information, diagnostic information, or other external data selected, uploaded, or used through the Service relates to the correct vehicle and job.
The Subscriber acknowledges that external scan data may be incomplete, inaccurate, duplicated, stale, corrupted, improperly formatted, mistranslated, unsupported, or affected by scan-tool configuration, software version, vehicle communication conditions, network conditions, user operation, vehicle state, module availability, prior repairs, cleared codes, intermittent faults, or other factors outside CenterPoint’s control.
Any extraction, parsing, classification, normalization, organization, summary, or display of external scan data by the Service is intended to support workflow and documentation. It does not constitute an independent physical inspection, diagnostic test, confirmation of component condition, confirmation of repair completion, or guarantee that all vehicle systems, modules, DTCs, faults, or conditions have been identified.
The absence of a DTC or other item from an uploaded scan file, extracted dataset, report, quote, warning, or Service display does not establish that a vehicle is free of faults, damage, diagnostic conditions, calibration requirements, safety concerns, or additional repair requirements.
The Subscriber and its Authorized Users are responsible for reviewing source scan files and relevant vehicle information, resolving discrepancies, performing appropriate physical inspection and diagnostic testing, following applicable OEM procedures, and determining whether additional scans, tests, measurements, programming, coding, calibrations, alignments, road tests, or other operations are required.
CenterPoint may support only certain file types, formats, scan reports, data structures, or external sources and may modify supported formats or processing methods over time. CenterPoint does not guarantee compatibility with every scan tool, software version, report format, vehicle, module, external platform, or third-party data source.
The Subscriber represents and warrants that it has the lawful right and necessary authorization to upload, process, store, and use external scan files and related information through the Service.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for errors, omissions, delays, incompatibilities, corrupted files, inaccurate source data, unavailable external systems, or other conditions originating from third-party scan tools, scan-tool software, diagnostic platforms, uploaded files, or other external data sources.
12. User-Controlled Inputs and Editable Quotes
The Service may allow Authorized Users to enter, select, modify, remove, supplement, or otherwise control information used in connection with repair-planning documentation, quotes, reports, customer records, and other Service outputs.
User-controlled inputs may include, without limitation, customer name, customer type, customer email address, vehicle information, mileage, repair order or job number, technician information, selected damage areas, notes, labor operations, labor hours, labor rates, prices, quantities, parts or service descriptions, recommended operations, and other editable fields made available through the Service.
The Service may generate or display suggested operations, recommended quote items, descriptions, labor entries, pricing fields, or other proposed content based on available diagnostic scan data, vehicle information, selected damage areas, configured rules, software logic, or other information available to the Service. Such content is provided as workflow and decision-support information only and is not a final repair determination, final estimate, final invoice, or guarantee that any operation is required, sufficient, compensable, authorized, or appropriate for a particular vehicle.
Quotes and related Service outputs are editable. Where functionality is available, an Authorized User may add, remove, revise, or otherwise modify operations, labor hours, prices, descriptions, quantities, and other fields before finalizing or using the applicable output.
The Subscriber and its Authorized Users are solely responsible for reviewing all suggested and user-entered content; selecting applicable damage areas; determining which operations are relevant to the actual vehicle and repair; verifying labor hours, labor rates, prices, quantities, descriptions, and customer information; and making any necessary additions, deletions, or corrections.
CenterPoint does not control the selections, edits, additions, deletions, pricing decisions, labor decisions, damage-area selections, customer information, or other inputs made by Authorized Users and does not guarantee the accuracy, completeness, appropriateness, profitability, insurability, reimbursement, or legal sufficiency of any quote or other user-controlled output.
The Subscriber is responsible for confirming that any quote, repair-planning document, report, or related output is consistent with the actual vehicle condition, physical inspection findings, diagnostic results, applicable OEM procedures, contractual requirements, insurer or customer requirements, and professional judgment before the output is relied upon, transmitted, or used.
A suggested operation or quote item may be relevant even when a corresponding DTC is not present, and the presence of a DTC does not by itself establish that a particular repair operation, part replacement, calibration, programming procedure, or other action is required. Final determinations remain the responsibility of the Subscriber and qualified personnel.
CenterPoint is not responsible for losses, undercharges, overcharges, omitted operations, duplicate operations, pricing errors, labor errors, customer disputes, insurer disputes, denied reimbursement, repair decisions, or other consequences arising from User Content, user-controlled inputs, or an Authorized User’s failure to review and verify editable quote content.
The Subscriber is responsible for maintaining any records, approvals, authorizations, disclosures, or supporting documentation required by applicable law, contract, insurer program, customer agreement, or professional practice in connection with quotes and repair-related decisions.
13. PASS Status and Vehicle Ready for Customer Delivery
The Service may display a “PASS” status or a “Vehicle Ready for Customer Delivery” indication as part of its post-repair validation documentation workflow.
A PASS status is a software-generated workflow and documentation result based on the information available to the Service, including applicable pre-scan information, post-scan information, quote content, user-controlled inputs, selected operations, and the relationship between identified post-scan conditions and the repair scope documented within the Service.
A PASS status generally indicates that the items addressed within the applicable documented quote or repair scope have been resolved or otherwise satisfied according to the information and workflow logic available to the Service. A PASS status does not require that every DTC be absent from the vehicle when remaining DTCs are determined, through the Service workflow and user review, to be unrelated to the documented quote or repair scope.
When remaining DTCs are present, the Service may display a separate warning identifying that remaining DTCs exist even when the applicable report receives a PASS status. Remaining DTC warnings are governed further by Section 14 of these Terms.
A “Vehicle Ready for Customer Delivery” indication means only that the applicable CenterPoint workflow conditions for that software-generated indication have been satisfied based on the information available to the Service and the user-controlled repair scope. It does not constitute an independent physical inspection, certification of vehicle safety, warranty, guarantee of repair quality, confirmation of legal compliance, or representation that every vehicle system, module, component, calibration, or condition has been inspected, tested, repaired, or validated.
PASS and “Vehicle Ready for Customer Delivery” are not substitutes for professional judgment, final quality-control procedures, physical inspection, OEM-required inspections, OEM repair procedures, diagnostic testing, calibration verification, programming verification, alignment verification, road testing, functional testing, safety checks, or any other operation appropriate for the specific vehicle and repair.
The Subscriber and its Authorized Users remain solely responsible for reviewing the complete repair file, source scan information, remaining DTCs, warnings, quote scope, actual repairs performed, OEM procedures, calibration requirements, physical vehicle condition, and all other relevant information before determining whether a vehicle is safe, properly repaired, complete, and ready for release to a customer.
CenterPoint does not take possession, custody, or control of the vehicle and does not make the final vehicle-release decision. The final decision to deliver, release, return to service, or otherwise place a vehicle into operation remains solely with the Subscriber and qualified personnel responsible for the vehicle.
The Subscriber must not represent a PASS status or “Vehicle Ready for Customer Delivery” indication as an independent CenterPoint inspection, government approval, OEM certification, insurer authorization, safety certification, or guarantee by CenterPoint unless CenterPoint has expressly agreed otherwise in a separate written instrument signed by an authorized representative of CenterPoint.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for losses, claims, injuries, property damage, repair deficiencies, customer disputes, or other consequences arising from a vehicle-release decision made without appropriate professional review, physical inspection, testing, verification, or compliance with applicable OEM procedures and legal requirements.
14. Remaining DTC Warnings and Validation Limitations
The Service may identify, display, summarize, or warn that one or more diagnostic trouble codes (“DTCs”) remain present in available post-scan information after completion of the documented repair workflow.
A remaining DTC warning is intended to alert the Subscriber and its Authorized Users that unresolved, active, stored, pending, historical, intermittent, permanent, communication-related, or otherwise reported DTC information may remain in the available scan data. The exact nature and status of a DTC depend on the source scan tool, vehicle system, module, report format, and other external factors.
The presence of one or more remaining DTCs does not automatically prevent a PASS status when the remaining DTCs are determined, through the Service workflow and user review, to be unrelated to the documented quote or repair scope. Conversely, the absence of a remaining DTC warning does not establish that the vehicle is free of faults, damage, calibration requirements, safety concerns, incomplete repairs, or other conditions requiring attention.
The Service may rely on available pre-scan data, post-scan data, extracted scan information, quote content, user-controlled inputs, selected operations, and software logic when displaying remaining DTC warnings or other validation information. CenterPoint does not independently confirm the physical condition of the vehicle, the accuracy of the underlying scan data, or the actual cause, relevance, severity, or repair status of any DTC.
The Subscriber and its Authorized Users are solely responsible for reviewing all remaining DTCs and related warnings; comparing available pre-scan and post-scan information; determining whether a DTC is related or unrelated to the documented repair scope; performing appropriate diagnostic testing; reviewing applicable OEM procedures and service information; and determining whether additional repairs, programming, coding, calibrations, inspections, measurements, road tests, or other operations are required.
A remaining DTC must not be disregarded solely because the Service displays a PASS status, “Vehicle Ready for Customer Delivery” indication, or other favorable workflow result. The Subscriber must independently evaluate the significance of each remaining condition using qualified professional judgment and appropriate vehicle-specific information.
The Service may not identify every DTC, fault, module, condition, communication issue, intermittent problem, cleared code, pending code, permanent code, calibration requirement, or safety concern. Scan results may vary based on vehicle state, scan-tool capability, software version, module communication, network condition, user operation, timing, and other factors outside CenterPoint’s control.
Warnings, summaries, comparisons, and validation outputs generated through the Service are documentation and decision-support tools only. They are not independent diagnostic conclusions, safety certifications, warranties, guarantees of repair completeness, or substitutes for physical inspection and professional verification.
The final determination regarding the significance of remaining DTCs, completion of repairs, vehicle safety, and readiness for customer delivery or return to service remains solely with the Subscriber and qualified personnel responsible for the vehicle.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for losses, claims, injuries, property damage, diagnostic errors, repair deficiencies, or other consequences arising from failure to appropriately review, investigate, diagnose, disclose, or address remaining DTCs or related vehicle conditions.
15. Email Delivery and Communications
Email Communications and Authorized Email Accounts
Authorized Email Accounts
Certain features of the Service permit Authorized Users to connect and authorize a supported third-party email account, including but not limited to Google Gmail, Google Workspace Gmail, Microsoft Outlook, or Microsoft 365, using the applicable authorization process provided by the third-party provider.
Where an Authorized User elects to connect a supported email account, communications generated through the Service are transmitted using the Authorized User's connected email account and the applicable third-party email provider. CenterPoint AutoTech does not provide email hosting or operate as the sender of Subscriber communications unless expressly identified as the sender for CenterPoint administrative communications.
By connecting a supported email account, the Subscriber and each Authorized User authorize the Service to use the permissions granted through the applicable authorization process solely for the purpose of transmitting communications that the Authorized User expressly initiates through the Service. The Service does not independently compose, initiate, or transmit customer communications without user action.
CenterPoint AutoTech accesses connected email services only to the extent reasonably necessary to provide the requested email functionality. The Service is not designed to monitor, review, manage, receive, or operate the Subscriber's general email account, inbox, calendar, contacts, or other unrelated account information except where additional permissions are separately disclosed and expressly authorized by the Subscriber.
User Responsibility for Email Communications
The Service may permit Authorized Users to enter, select, store, import, search, auto-populate, or otherwise use email addresses to transmit reports, quotes, validation documents, OEM procedures, diagnostic information, repair documentation, invoices, customer communications, and other information through the Service.
The Subscriber and its Authorized Users are solely responsible for entering, selecting, reviewing, and confirming the accuracy of every recipient email address before sending any communication through the Service.
CenterPoint AutoTech is not responsible for communications sent to an incorrect, outdated, unauthorized, misspelled, duplicated, incomplete, unintended, or otherwise inaccurate recipient because of User Content, imported information, saved contacts, user selection, or subscriber error.
Where the Service provides saved contacts, previously used recipients, address books, auto-complete suggestions, or drop-down recipient selections, the Authorized User remains solely responsible for verifying that each selected recipient is authorized to receive the applicable communication and information before transmission.
16. OEM Library and Third-Party Information
The Service may provide access to an “OEM Library” or other features that organize, display, reference, summarize, or provide navigation to publicly available or third-party information relating to original equipment manufacturers (“OEMs”), repair procedures, position statements, service information, technical resources, or other external materials.
Unless expressly stated otherwise, CenterPoint does not own, control, author, publish, maintain, or endorse third-party or OEM information merely because it is referenced, linked, organized, summarized, displayed, or made accessible through the Service.
OEM procedures, position statements, technical information, websites, portals, documents, subscription services, and other external resources may be changed, corrected, relocated, restricted, removed, superseded, or made unavailable by their respective owners or providers without notice to CenterPoint.
The Subscriber and its Authorized Users are solely responsible for confirming that any OEM or third-party information relied upon is current, complete, applicable to the specific vehicle, VIN, model, model year, equipment configuration, repair condition, and operation being performed.
Any summary, excerpt, classification, navigation aid, reference, or other presentation of OEM or third-party information through the Service is provided for workflow and informational support only. It is not a substitute for reviewing the complete current source material and all applicable vehicle-specific procedures.
The Subscriber is responsible for obtaining any required subscriptions, licenses, credentials, permissions, or authorized access necessary to use restricted OEM or third-party information systems. Access to the CenterPoint Service does not grant the Subscriber rights to bypass third-party access controls, licensing requirements, subscription fees, copyright restrictions, or terms of use.
CenterPoint does not guarantee the accuracy, completeness, currency, availability, applicability, or continued accessibility of OEM or third-party information and does not warrant that the OEM Library contains every procedure, position statement, requirement, update, or resource relevant to a particular vehicle or repair.
Links or references to external resources are provided for convenience and workflow support. CenterPoint is not responsible for the content, security, privacy practices, availability, performance, terms, or actions of external websites, portals, publishers, OEMs, information providers, or other third parties.
The Subscriber and its Authorized Users must independently verify applicable OEM repair procedures, calibration requirements, diagnostic requirements, position statements, service information, and other vehicle-specific requirements before making repair, documentation, validation, or vehicle-release decisions.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for losses, claims, repair errors, omissions, delays, denied reimbursement, vehicle damage, or other consequences arising from reliance on outdated, incomplete, unavailable, misapplied, or third-party OEM information.
17. Report History, Data Retention, and Deletion
The Service may provide a “Report History” or similar feature that allows the Subscriber and its Authorized Users to access, review, retrieve, or manage certain reports, records, generated documents, and related information associated with the Subscriber’s account.
Report History is provided as a workflow and convenience feature and is not intended to serve as the Subscriber’s sole permanent recordkeeping, legal archive, backup system, records-management system, or substitute for records required to be maintained under applicable law, contract, insurer program, customer agreement, OEM requirement, or professional practice.
The Subscriber is solely responsible for determining which reports, source scan files, quotes, repair records, customer communications, OEM information, supporting documentation, and other records must be retained and for independently downloading, exporting, backing up, or otherwise preserving copies as appropriate.
CenterPoint may retain Customer Data, reports, account information, and related records for periods reasonably necessary to provide and support the Service; maintain account and Report History functionality; protect security and integrity; prevent fraud or abuse; resolve disputes; enforce agreements; satisfy legal, tax, accounting, regulatory, or compliance obligations; and support legitimate business operations.
Retention periods may vary based on the type of data, account status, subscription status, Service functionality, legal requirements, operational needs, backup cycles, security considerations, and other relevant circumstances.
The Subscriber may be able to delete certain reports, records, User Content, or other information through functionality made available within the Service. Deletion initiated by an Authorized User may be permanent and may not be reversible. The Subscriber is responsible for ensuring that only properly authorized users are permitted to delete information and for maintaining any independent copies required before deletion.
Cancellation, expiration, suspension, or termination of a subscription may result in loss of access to some or all Report History, Customer Data, reports, generated documents, or other account information. The Subscriber must not rely on continued access after cancellation, expiration, suspension, or termination and should export or preserve required records before access ends.
CenterPoint may delete or de-identify Customer Data and account information following cancellation, expiration, termination, extended inactivity, or the end of an applicable retention period, subject to applicable law, contractual obligations, legitimate business needs, security requirements, backup processes, and these Terms.
Deletion from active Service systems may not result in immediate deletion from backups, disaster-recovery systems, security logs, fraud-prevention records, legal-hold records, or other systems where continued retention is reasonably necessary or legally required. Residual copies may remain until overwritten, expired, or deleted through ordinary retention cycles.
CenterPoint does not guarantee that any specific report, record, file, or Customer Data will remain available indefinitely. Features, storage methods, retention practices, and available export functionality may change over time, subject to applicable law and these Terms.
The Subscriber is responsible for complying with all laws, regulations, contractual duties, privacy obligations, customer requirements, insurer requirements, and professional record-retention obligations applicable to its business and Customer Data.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for losses, claims, missed deadlines, unavailable records, deleted information, or other consequences arising from the Subscriber’s failure to maintain independent copies of records it is required or reasonably expected to preserve.
18. Team Permissions and Account Security
The Service may permit an Admin User to invite users, activate Technician Seats, assign or manage user roles, and control access to certain account features, records, reports, Shop Profile information, and other functionality through permissions made available within the Service.
The Subscriber and its Admin User are solely responsible for determining which individuals are authorized to access the Subscriber’s account and for assigning, reviewing, updating, restricting, and removing user access and permissions appropriate to each individual’s role and responsibilities.
The Subscriber acknowledges that permissions may allow Authorized Users to view, enter, modify, generate, send, download, or otherwise interact with Customer Data, reports, quotes, vehicle information, customer information, email addresses, Shop Profile information, and other account content. The Subscriber is responsible for understanding and managing the access granted to each Authorized User.
The Admin User must promptly remove or restrict access when an individual is no longer employed, engaged, authorized, or otherwise permitted to use the Subscriber’s account. The Subscriber is responsible for reviewing active users, Technician Seats, pending invitations, and permissions on a regular basis.
Each Authorized User must maintain the confidentiality of that user’s credentials and must not share passwords, authentication information, access links, or other credentials with any unauthorized person. The Subscriber must use reasonable administrative, physical, and technical safeguards appropriate to its business and the information accessible through the Service.
The Subscriber and its Authorized Users must promptly notify CenterPoint at info@centerpointautotech.com of any known or suspected unauthorized account access, credential compromise, security incident, improper disclosure, or misuse of the Service.
CenterPoint may implement authentication requirements, session controls, access restrictions, password requirements, security monitoring, or other safeguards and may require users to reauthenticate, reset credentials, verify account information, or complete other reasonable security measures.
CenterPoint may suspend or restrict access to an account or Authorized User when CenterPoint reasonably believes that access presents a security risk, involves compromised credentials, may facilitate fraud or abuse, violates these Terms, threatens the Service or other users, or requires restriction to comply with applicable law.
The Subscriber is responsible for actions taken through its account by its Admin User and Authorized Users and for consequences resulting from permissions assigned by the Subscriber, except to the extent caused by CenterPoint’s breach of an applicable legal duty or as otherwise required by applicable law.
CenterPoint does not guarantee that security measures will prevent every unauthorized access attempt, cyberattack, credential compromise, transmission error, or other security incident. The Subscriber is responsible for maintaining appropriate security practices for its own devices, networks, browsers, email accounts, systems, personnel, and business operations.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for losses, unauthorized actions, disclosures, deletions, modifications, or other consequences arising from shared credentials, weak passwords, compromised user devices, failure to remove former users, excessive permissions, inaccurate account administration, or other security conditions within the Subscriber’s control.
19. Acceptable Use and Prohibited Activities
The Subscriber and all Authorized Users must use the Service only for lawful business purposes and in accordance with these Terms, applicable laws and regulations, and any reasonable technical or security requirements communicated by CenterPoint.
The Subscriber and its Authorized Users must not use the Service to engage in, facilitate, promote, or support unlawful, fraudulent, deceptive, abusive, harmful, infringing, or unauthorized activity.
Without limiting the foregoing, the Subscriber and its Authorized Users must not:
(a) access or use the Service in violation of any applicable law, regulation, court order, contractual restriction, or third-party right;
(b) impersonate another person or entity, misrepresent identity or authority, create a false or misleading Shop Profile, or submit information the user is not authorized to provide;
(c) upload, enter, transmit, store, process, or distribute Customer Data, scan files, personal information, confidential information, copyrighted material, trademarks, logos, or other content without lawful authority or necessary rights and permissions;
(d) use the Service to create, alter, falsify, conceal, or distribute fraudulent repair records, diagnostic records, quotes, reports, validation documents, customer communications, vehicle information, or other misleading documentation;
(e) intentionally misrepresent a PASS status, “Vehicle Ready for Customer Delivery” indication, remaining DTC warning, quote, report, OEM information, or other Service output as an independent CenterPoint inspection, OEM certification, government approval, insurer authorization, safety certification, or guarantee when no such status exists;
(f) attempt to gain unauthorized access to the Service, another Subscriber’s account, another user’s credentials, Customer Data, systems, networks, databases, administrative functions, or restricted areas;
(g) share credentials with unauthorized persons, circumvent Technician Seat requirements, evade subscription limits, bypass permissions, or otherwise obtain access to paid functionality without valid authorization;
(h) copy, modify, translate, adapt, reverse engineer, decompile, disassemble, decode, derive source code from, or attempt to discover the underlying structure, algorithms, models, logic, or non-public components of the Service except to the limited extent such restriction is prohibited by applicable law;
(i) scrape, crawl, harvest, systematically extract, reproduce, republish, or create unauthorized datasets from the Service, OEM Library, reports, interfaces, or other content, except through functionality expressly provided or authorized by CenterPoint;
(j) resell, sublicense, lease, rent, distribute, white-label, commercially exploit, or make the Service available to third parties except as expressly authorized in writing by CenterPoint;
(k) introduce malware, ransomware, viruses, malicious code, corrupted files, harmful scripts, automated attacks, or other material intended to disrupt, damage, disable, overload, interfere with, or compromise the Service or any related system;
(l) probe, scan, test, or exploit vulnerabilities or bypass authentication, security controls, rate limits, access restrictions, or technical protections without CenterPoint’s express written authorization;
(m) use automated systems, bots, scripts, or other means to access or interact with the Service in a manner that materially burdens, disrupts, abuses, or exceeds intended functionality;
(n) interfere with another user’s lawful use of the Service or engage in harassment, threats, abuse, or other conduct that materially harms users, CenterPoint personnel, or third parties;
(o) use the Service or its outputs to violate privacy, data-protection, confidentiality, intellectual-property, consumer-protection, employment, insurance, repair, safety, or other applicable legal obligations; or
(p) encourage, assist, permit, or attempt any prohibited activity described in this Section.
The Subscriber is responsible for ensuring that its Admin User, Technician Users, and all other Authorized Users comply with these acceptable-use requirements.
CenterPoint may investigate suspected violations and may restrict, suspend, or terminate access when reasonably necessary to protect the Service, users, third parties, CenterPoint, or the lawful operation of the platform; enforce these Terms; preserve evidence; or comply with applicable law.
Where reasonably appropriate, CenterPoint may request cooperation from the Subscriber in investigating suspected misuse or security concerns. Failure to reasonably cooperate may result in continued restriction or suspension of affected access.
Nothing in this Section prohibits legitimate security research, interoperability activity, or other conduct that cannot lawfully be restricted under applicable law.
20. Intellectual Property and Software Ownership
The Service, including its software, source code, object code, architecture, design, interfaces, workflows, functionality, databases, data structures, report-generation systems, templates, layouts, graphics, branding, logos, trade names, documentation, text, compilations, selection and arrangement of content, and other proprietary materials made available by CenterPoint are owned by or licensed to CenterPoint Automotive Technology LLC and are protected by applicable intellectual-property and other laws.
Except for Customer Data, User Content, third-party materials, OEM materials, and other content expressly identified as belonging to others, CenterPoint retains all right, title, and interest in and to the Service and all associated intellectual-property rights.
Subject to the Subscriber’s continued compliance with these Terms and payment of applicable fees, CenterPoint grants the Subscriber a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable subscription term to access and use the Service for the Subscriber’s internal business purposes through properly authorized users and active Technician Seats.
No ownership interest in the Service or CenterPoint intellectual property is transferred to the Subscriber or any Authorized User. Rights not expressly granted under these Terms are reserved by CenterPoint and its licensors.
The Subscriber and its Authorized Users may use reports and documents properly generated through the Service for the Subscriber’s legitimate internal business operations and lawful communications with customers, insurers, repair partners, fleet partners, business partners, and other authorized recipients, subject to these Terms and applicable third-party rights.
The Subscriber must not remove, obscure, alter, or misrepresent proprietary notices, copyright notices, trademarks, service marks, attribution, or other ownership identifiers included in the Service or generated outputs, except where the Service expressly permits customization or removal.
The Subscriber and its Authorized Users must not copy, reproduce, modify, adapt, translate, create derivative works from, reverse engineer, decompile, disassemble, decode, sell, resell, sublicense, rent, lease, distribute, publish, commercially exploit, or otherwise misuse the Service or CenterPoint proprietary materials except as expressly permitted by these Terms, a separate written agreement with CenterPoint, or applicable law that cannot validly be waived.
CenterPoint AutoTech, CenterPoint Automotive Technology, associated logos, product names, service names, designs, and related branding are trademarks, service marks, trade names, or other proprietary identifiers of CenterPoint Automotive Technology LLC or its applicable licensors. No right to use such identifiers is granted except as necessary for authorized use of the Service or as expressly approved in writing.
If the Subscriber or an Authorized User voluntarily provides suggestions, ideas, recommendations, enhancement requests, workflow observations, or other feedback concerning the Service (“Feedback”), CenterPoint may use, evaluate, develop, commercialize, and incorporate that Feedback without restriction or compensation, provided that this provision does not transfer ownership of the Subscriber’s Customer Data or confidential business records to CenterPoint.
The Service may include or interact with third-party software, open-source components, OEM materials, third-party content, or other materials subject to separate ownership rights and license terms. Nothing in these Terms transfers ownership of those third-party materials to CenterPoint or the Subscriber.
Any unauthorized use of the Service or CenterPoint intellectual property may result in suspension or termination of access and may subject the responsible party to other remedies available under applicable law.
21. Customer Data
As between CenterPoint and the Subscriber, and subject to any rights of customers, vehicle owners, employers, insurers, OEMs, third parties, or others under applicable law or contract, the Subscriber retains its rights in Customer Data submitted to, entered into, uploaded to, transmitted through, or stored within the Service by or on behalf of the Subscriber.
The Subscriber grants CenterPoint a limited, non-exclusive right to host, store, reproduce, process, transmit, display, format, organize, extract, analyze, and otherwise use Customer Data only as reasonably necessary to provide, operate, maintain, secure, support, improve, and administer the Service; generate requested reports and outputs; provide customer support; prevent fraud and abuse; comply with legal obligations; enforce these Terms; and carry out other purposes authorized by the Subscriber or permitted by applicable law.
Customer Data may include vehicle information, VIN information, mileage, diagnostic scan data, DTC information, customer information, repair information, quote content, selected damage areas, labor information, pricing information, uploaded files, reports, email addresses, communications, Shop Profile information, notes, user selections, and other information submitted or generated through use of the Service.
The Subscriber is solely responsible for the legality, accuracy, quality, integrity, and appropriateness of Customer Data and for obtaining all rights, notices, permissions, authorizations, and consents necessary to collect, upload, process, store, use, disclose, and transmit Customer Data through the Service.
The Subscriber must not submit Customer Data that it is prohibited from possessing, processing, or disclosing or that violates applicable law, contractual obligations, confidentiality duties, privacy rights, intellectual-property rights, or other third-party rights.
The Subscriber is responsible for determining whether Customer Data includes personal information, confidential information, regulated information, or other protected data and for complying with all legal and contractual obligations applicable to that information.
CenterPoint does not independently verify the accuracy, completeness, ownership, authorization, or legal status of Customer Data submitted by the Subscriber or its Authorized Users and is not responsible for errors, omissions, unlawful submissions, inaccurate records, or unauthorized disclosures resulting from User Content or Subscriber-controlled actions.
The Subscriber acknowledges that Authorized Users with appropriate permissions may be able to access, modify, generate, send, download, or delete Customer Data. The Subscriber is responsible for assigning and managing permissions consistent with its legal, contractual, confidentiality, and operational obligations.
CenterPoint may use aggregated or de-identified information derived from use of the Service for lawful purposes such as analytics, security, performance monitoring, product improvement, workflow improvement, research, and business planning, provided that such information is processed so that it does not reasonably identify the Subscriber, an Authorized User, a customer, or a specific individual as required by applicable law.
CenterPoint will not claim ownership of Customer Data merely because Customer Data is processed through the Service. Nothing in these Terms grants CenterPoint the right to sell Customer Data as personally identifiable customer information to unrelated third parties for their own independent purposes.
Customer Data may be processed by authorized service providers and subprocessors reasonably necessary to provide, secure, support, or administer the Service, subject to applicable contractual and legal requirements.
The Subscriber is responsible for maintaining independent copies of Customer Data and records it is required or reasonably expected to preserve. Data retention, Report History, account cancellation, deletion, and loss of access are governed further by Section 17 and other applicable provisions of these Terms.
22. Third-Party Services and Integrations
The Service may rely on, connect with, link to, or otherwise interact with third-party products, platforms, websites, applications, APIs, payment processors, email providers, hosting providers, cloud infrastructure, authentication services, diagnostic scan tools, scan-tool software, OEM information systems, and other external services or technologies (collectively, “Third-Party Services”).
Third-Party Services are owned, operated, controlled, and maintained by their respective providers and are not part of the CenterPoint-controlled Service merely because they are linked to, referenced by, integrated with, or used in connection with the Service.
The Subscriber’s use of a Third-Party Service may be subject to separate terms of service, privacy policies, license agreements, fees, subscriptions, account requirements, technical requirements, and other conditions established by the applicable third-party provider. The Subscriber is solely responsible for reviewing and complying with those requirements.
CenterPoint does not control and does not guarantee the availability, accuracy, completeness, security, compatibility, performance, continuity, legality, or continued operation of any Third-Party Service.
A Third-Party Service may change, restrict, suspend, discontinue, relocate, modify, revoke access to, or impose new conditions on its products, APIs, websites, systems, data, or functionality at any time. Such changes may affect features or functionality of the Service that depend on the applicable Third-Party Service.
The Subscriber acknowledges that Service functionality involving payment processing, email delivery, external authentication, uploaded diagnostic scan files, OEM information, third-party links, or other external systems may be delayed, limited, interrupted, or unavailable because of circumstances outside CenterPoint’s reasonable control.
CenterPoint may add, replace, modify, limit, or discontinue an integration or dependency when reasonably necessary because of technical changes, security concerns, provider decisions, legal requirements, commercial considerations, compatibility issues, or other operational reasons.
The Subscriber is responsible for obtaining and maintaining any third-party accounts, subscriptions, credentials, licenses, equipment, software, internet connectivity, permissions, and authorizations required for its intended use of Third-Party Services.
The Subscriber must not use the Service to bypass third-party access controls, subscription requirements, license restrictions, security measures, or terms of use.
CenterPoint’s inclusion of a link, reference, integration, or compatibility feature does not constitute an endorsement, warranty, sponsorship, or guarantee of the applicable Third-Party Service unless CenterPoint expressly states otherwise in writing.
To the maximum extent permitted by applicable law, CenterPoint is not responsible for losses, delays, failed payments, failed email delivery, unavailable data, inaccurate external information, interrupted workflows, security incidents originating from third-party systems, discontinued integrations, or other consequences caused by or arising from Third-Party Services outside CenterPoint’s reasonable control.
Nothing in this Section limits any responsibility CenterPoint has under applicable law for its own acts or omissions or any obligation that cannot lawfully be disclaimed.
23. Service Availability, Modifications, and Suspension
CenterPoint may operate, maintain, update, improve, modify, replace, limit, or discontinue features, functionality, interfaces, workflows, supported file formats, integrations, reports, templates, storage methods, or other aspects of the Service from time to time.
CenterPoint may perform scheduled or emergency maintenance and may temporarily interrupt or limit access to some or all of the Service when reasonably necessary for maintenance, updates, security, performance, legal compliance, infrastructure changes, third-party dependencies, or other operational reasons.
CenterPoint does not guarantee that the Service will be available at all times, uninterrupted, error-free, secure from every threat, or compatible with every device, browser, operating system, network, scan tool, scan file, third-party service, or external system.
Service availability may be affected by circumstances outside CenterPoint’s reasonable control, including internet or telecommunications failures, local network conditions, user devices, browser issues, power outages, cloud or hosting provider incidents, payment processor issues, email provider issues, external scan tools, scan-tool software, OEM systems, third-party integrations, cyberattacks, acts of government, labor disruptions, natural disasters, or other events beyond CenterPoint’s reasonable control.
CenterPoint may suspend or restrict access to some or all of the Service when reasonably necessary to:
(a) address an actual or suspected security threat, credential compromise, fraud, abuse, or unauthorized access;
(b) investigate or prevent a violation of these Terms or applicable law;
(c) protect the Service, CenterPoint, Subscribers, Authorized Users, customers, third parties, systems, data, or infrastructure from harm;
(d) respond to a valid legal, regulatory, judicial, or governmental requirement;
(e) address unpaid amounts or payment failures in accordance with Section 9;
(f) perform emergency maintenance or respond to a material technical condition; or
(g) address conduct that materially interferes with the lawful or proper operation of the Service.
Where reasonably practicable under the circumstances, CenterPoint may provide notice of a material suspension or restriction. Immediate action may be taken without prior notice when CenterPoint reasonably determines that delay could create a security risk, facilitate fraud or abuse, violate law, cause harm, compromise the Service, or materially increase operational risk.
A temporary suspension or restriction does not automatically terminate the Subscriber’s account, cancel future renewals, reverse valid charges, or create a refund or credit. Cancellation and refund eligibility are governed by Section 8, including the Service Availability Refund Review process where applicable.
CenterPoint may restore access after the condition causing suspension has been resolved to CenterPoint’s reasonable satisfaction. Restoration may be conditioned on payment of valid outstanding amounts, credential resets, security verification, correction of prohibited activity, cooperation with a reasonable investigation, or other appropriate remedial steps.
CenterPoint may permanently discontinue the Service or a material paid feature. Where required by applicable law or reasonably appropriate under the circumstances, CenterPoint will provide applicable notice and address prepaid unused service obligations in accordance with law and any express commitments made to the Subscriber.
Nothing in this Section limits any non-waivable rights or remedies available under applicable law.
24. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CENTERPOINT AUTOMOTIVE TECHNOLOGY LLC, DOING BUSINESS AS CENTERPOINT AUTOTECH, DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, RELIABILITY, AVAILABILITY, SECURITY, COMPATIBILITY, AND RESULTS.
CENTERPOINT DOES NOT WARRANT OR GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE FROM EVERY THREAT, AVAILABLE AT ALL TIMES, COMPATIBLE WITH EVERY DEVICE, BROWSER, OPERATING SYSTEM, SCAN TOOL, SCAN FILE, VEHICLE, MODULE, THIRD-PARTY SERVICE, OR EXTERNAL SYSTEM, OR THAT DEFECTS OR ERRORS WILL ALWAYS BE CORRECTED.
CENTERPOINT DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, CURRENCY, INTEGRITY, APPLICABILITY, OR RELIABILITY OF EXTERNAL DIAGNOSTIC SCAN DATA, THIRD-PARTY DATA, OEM INFORMATION, THIRD-PARTY INFORMATION, USER CONTENT, CUSTOMER DATA, OR OTHER INFORMATION ORIGINATING OUTSIDE CENTERPOINT’S REASONABLE CONTROL.
THE SERVICE IS A SOFTWARE, DOCUMENTATION, WORKFLOW, AND DECISION-SUPPORT TOOL. CENTERPOINT DOES NOT PERFORM PHYSICAL VEHICLE INSPECTIONS, REPAIRS, DIAGNOSTIC TESTING, PROGRAMMING, CODING, CALIBRATIONS, ALIGNMENTS, MEASUREMENTS, ROAD TESTS, FUNCTIONAL TESTS, OR OTHER HANDS-ON AUTOMOTIVE OPERATIONS THROUGH THE SOFTWARE SERVICE.
CENTERPOINT DOES NOT WARRANT OR GUARANTEE THAT ANY AUTOMATED EXTRACTION, CLASSIFICATION, SUMMARY, SUGGESTED OPERATION, QUOTE CONTENT, REPORT, PASS STATUS, “VEHICLE READY FOR CUSTOMER DELIVERY” INDICATION, REMAINING DTC WARNING, OEM REFERENCE, OR OTHER SERVICE OUTPUT IS COMPLETE, ERROR-FREE, SUFFICIENT FOR A PARTICULAR REPAIR, OR A SUBSTITUTE FOR PROFESSIONAL REVIEW AND VEHICLE-SPECIFIC VERIFICATION.
A PASS STATUS OR “VEHICLE READY FOR CUSTOMER DELIVERY” INDICATION IS NOT AN INDEPENDENT PHYSICAL INSPECTION, SAFETY CERTIFICATION, OEM CERTIFICATION, GOVERNMENT APPROVAL, INSURER AUTHORIZATION, WARRANTY OF REPAIR QUALITY, OR GUARANTEE THAT EVERY VEHICLE SYSTEM, MODULE, COMPONENT, CALIBRATION, DTC, FAULT, OR CONDITION HAS BEEN IDENTIFIED, TESTED, REPAIRED, OR VALIDATED.
THE SUBSCRIBER AND ITS QUALIFIED PERSONNEL REMAIN SOLELY RESPONSIBLE FOR PHYSICAL INSPECTION, DIAGNOSIS, REPAIR PLANNING, OEM PROCEDURE REVIEW, REPAIR OPERATIONS, PROGRAMMING, CODING, CALIBRATIONS, ALIGNMENTS, TESTING, QUALITY CONTROL, CUSTOMER COMMUNICATIONS, COMPLIANCE WITH APPLICABLE REQUIREMENTS, AND THE FINAL DECISION TO RELEASE OR RETURN A VEHICLE TO SERVICE.
CENTERPOINT DOES NOT WARRANT OR GUARANTEE PAYMENT, REIMBURSEMENT, INSURER ACCEPTANCE, CUSTOMER ACCEPTANCE, PROFITABILITY, LABOR ALLOWANCES, PRICING, REPAIR AUTHORIZATION, OR THE COMPENSABILITY OF ANY QUOTE ITEM, OPERATION, REPORT, OR OTHER SERVICE OUTPUT.
NO ORAL OR WRITTEN INFORMATION, TRAINING, SUPPORT, GUIDANCE, OR COMMUNICATION PROVIDED BY CENTERPOINT CREATES A WARRANTY OR GUARANTEE NOT EXPRESSLY STATED IN A WRITTEN AGREEMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF CENTERPOINT.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS. IN SUCH JURISDICTIONS, THE ABOVE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND DO NOT LIMIT RIGHTS THAT CANNOT LAWFULLY BE WAIVED.
25. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CENTERPOINT AUTOMOTIVE TECHNOLOGY LLC, DOING BUSINESS AS CENTERPOINT AUTOTECH, AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, REPUTATION, ANTICIPATED SAVINGS, USE, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CENTERPOINT WILL NOT BE LIABLE FOR CLAIMS, LOSSES, DAMAGES, COSTS, OR EXPENSES ARISING OUT OF OR RELATING TO:
(a) INACCURATE, INCOMPLETE, OUTDATED, CORRUPTED, MISAPPLIED, OR UNAVAILABLE EXTERNAL DIAGNOSTIC SCAN DATA, THIRD-PARTY DATA, OEM INFORMATION, THIRD-PARTY INFORMATION, CUSTOMER DATA, OR USER CONTENT;
(b) USER-CONTROLLED INPUTS, EDITABLE QUOTES, SELECTED DAMAGE AREAS, LABOR HOURS, LABOR RATES, PRICES, OPERATIONS, CUSTOMER INFORMATION, EMAIL ADDRESSES, OR OTHER CONTENT ENTERED, SELECTED, MODIFIED, REMOVED, OR APPROVED BY THE SUBSCRIBER OR AN AUTHORIZED USER;
(c) RELIANCE ON A PASS STATUS, “VEHICLE READY FOR CUSTOMER DELIVERY” INDICATION, REMAINING DTC WARNING, REPORT, QUOTE, SUMMARY, SUGGESTED OPERATION, OEM REFERENCE, OR OTHER SERVICE OUTPUT WITHOUT APPROPRIATE PROFESSIONAL REVIEW, PHYSICAL INSPECTION, TESTING, VERIFICATION, OR COMPLIANCE WITH APPLICABLE OEM PROCEDURES;
(d) ANY REPAIR, DIAGNOSTIC, PROGRAMMING, CODING, CALIBRATION, ALIGNMENT, TESTING, QUALITY-CONTROL, VEHICLE-RELEASE, OR RETURN-TO-SERVICE DECISION MADE BY THE SUBSCRIBER, AN AUTHORIZED USER, OR ANY THIRD PARTY;
(e) THIRD-PARTY SERVICES, PAYMENT PROCESSORS, EMAIL PROVIDERS, INTERNET SERVICE PROVIDERS, HOSTING PROVIDERS, EXTERNAL SCAN TOOLS, SCAN-TOOL SOFTWARE, OEM SYSTEMS, THIRD-PARTY WEBSITES, OR OTHER SYSTEMS OUTSIDE CENTERPOINT’S REASONABLE CONTROL;
(f) UNAUTHORIZED ACCESS, SHARED CREDENTIALS, COMPROMISED USER DEVICES, FAILURE TO REMOVE FORMER USERS, EXCESSIVE OR INCORRECT PERMISSIONS, OR OTHER SECURITY CONDITIONS WITHIN THE SUBSCRIBER’S CONTROL;
(g) LOSS, DELETION, UNAVAILABILITY, OR FAILURE TO PRESERVE REPORTS, CUSTOMER DATA, OR OTHER RECORDS THAT THE SUBSCRIBER WAS REQUIRED OR REASONABLY EXPECTED TO MAINTAIN INDEPENDENTLY; OR
(h) DENIED REIMBURSEMENT, INSURER DISPUTES, CUSTOMER DISPUTES, UNDERCHARGES, OVERCHARGES, OMITTED OPERATIONS, DUPLICATE OPERATIONS, OR OTHER COMMERCIAL CONSEQUENCES ARISING FROM USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CENTERPOINT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY THE SUBSCRIBER TO CENTERPOINT FOR THE AFFECTED SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER A CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING ANY LIABILITY THAT APPLICABLE LAW PROHIBITS A PARTY FROM DISCLAIMING OR LIMITING.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
26. Indemnification
To the maximum extent permitted by applicable law, the Subscriber agrees to defend, indemnify, and hold harmless CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech, and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from and against third-party claims, demands, actions, proceedings, damages, judgments, settlements, liabilities, losses, penalties, fines, costs, and reasonable attorneys’ fees arising out of or relating to:
(a) the Subscriber’s or an Authorized User’s violation of these Terms or applicable law;
(b) Customer Data, User Content, scan files, customer information, repair information, email addresses, logos, business information, or other content submitted, uploaded, entered, selected, transmitted, or used through the Service by or on behalf of the Subscriber;
(c) the Subscriber ’s or an Authorized User’s infringement, misappropriation, or violation of any intellectual-property, privacy, confidentiality, data-protection, contractual, or other third-party right;
(d) any repair, diagnostic, programming, coding, calibration, alignment, inspection, testing, quality-control, vehicle-release, or return-to-service decision or operation performed, directed, approved, omitted, or represented by the Subscriber, an Authorized User, or a person acting on the Subscriber’s behalf;
(e) the Subscriber’s or an Authorized User’s use, modification, interpretation, distribution, or representation of a quote, report, PASS status, “Vehicle Ready for Customer Delivery” indication, remaining DTC warning, OEM reference, suggested operation, or other Service output;
(f) inaccurate, incomplete, misleading, unauthorized, or unlawful information entered into or transmitted through the Service by or on behalf of the Subscriber;
(g) the Subscriber’s failure to obtain required rights, permissions, notices, authorizations, or consents for Customer Data, communications, uploaded files, or disclosures;
(h) misuse of the Service, fraudulent documentation, credential sharing, unauthorized access permitted through the Subscriber’s acts or omissions, or failure to properly administer users and permissions; or
(i) the Subscriber’s products, services, repairs, business operations, customer relationships, insurer relationships, fleet relationships, or other activities independent of CenterPoint’s provision of the Service.
CenterPoint will provide the Subscriber with reasonable notice of a claim subject to indemnification under this Section, provided that a delay in notice will relieve the Subscriber of its obligations only to the extent the Subscriber is materially prejudiced by that delay.
CenterPoint may, at its option and expense, participate in the defense of an indemnified claim with counsel of its choosing. The Subscriber may not settle a claim in a manner that admits wrongdoing by CenterPoint, imposes liability or non-monetary obligations on CenterPoint, restricts CenterPoint’s rights, or otherwise materially affects CenterPoint without CenterPoint’s prior written consent, which will not be unreasonably withheld where applicable.
The Subscriber’s indemnification obligations do not apply to the extent a claim is finally determined to have resulted from CenterPoint’s own gross negligence, willful misconduct, or other liability that cannot lawfully be shifted or limited under applicable law.
Nothing in this Section requires indemnification to the extent prohibited by applicable law.
27. Termination
The Subscriber may terminate its use of the Service by canceling applicable subscriptions and ceasing use of the Service in accordance with these Terms. Cancellation of an Admin subscription or Technician Seat is governed by Section 8 and applies to future renewal unless otherwise required by applicable law.
CenterPoint may suspend, restrict, or terminate the Subscriber’s account, an Admin User, a Technician User, a Technician Seat, or other access to the Service if CenterPoint reasonably determines that:
(a) the Subscriber or an Authorized User materially or repeatedly violates these Terms;
(b) valid amounts due remain unpaid after applicable payment-failure procedures and any applicable grace period described in Section 9;
(c) the account or access is involved in fraud, abuse, unlawful activity, unauthorized access, credential compromise, or a material security risk;
(d) use of the Service threatens, disrupts, damages, overloads, or materially interferes with the Service, CenterPoint, another user, a third party, data, systems, or infrastructure;
(e) suspension or termination is reasonably necessary to comply with applicable law, regulation, court order, governmental request, or other binding legal requirement;
(f) the Subscriber or an Authorized User uses the Service to create, facilitate, conceal, or distribute fraudulent, deceptive, unlawful, or materially misleading documentation;
(g) the Subscriber materially infringes or misappropriates CenterPoint intellectual property or other protected rights;
(h) continued provision of the Service presents a material legal, security, operational, or reputational risk that cannot reasonably be addressed through a lesser restriction; or
(i) CenterPoint permanently discontinues the Service, subject to applicable law and any express obligations stated in these Terms.
Where reasonably practicable under the circumstances, CenterPoint may provide notice and an opportunity to cure a remediable violation before termination. CenterPoint may take immediate action without prior notice when delay could reasonably facilitate fraud, abuse, unlawful activity, security compromise, material harm, evidence destruction, or violation of a binding legal requirement.
Upon termination or expiration of access, the Subscriber and affected Authorized Users must cease using the terminated portions of the Service. Rights granted under these Terms end to the extent associated with the terminated access.
Termination does not eliminate payment obligations, liabilities, claims, or rights that accrued before the effective date of termination. Valid fees and charges incurred before termination remain due and payable.
Except where required by applicable law, termination for violation of these Terms, fraud, abuse, unlawful activity, security misconduct, or nonpayment does not create an automatic right to a refund, credit, or proration.
Following cancellation, expiration, suspension, or termination, access to Report History, Customer Data, reports, generated documents, OEM Library functionality, email-delivery functionality, or other Service features may end immediately or at the end of an applicable paid period, depending on the circumstances and these Terms.
The Subscriber is responsible for exporting and preserving records it is required or reasonably expected to maintain before access ends. Data retention and deletion following termination are governed by Section 17.
Provisions that by their nature should survive termination or expiration will survive, including provisions concerning accrued payment obligations, intellectual property and ownership, Customer Data rights and responsibilities, disclaimers, limitation of liability, indemnification, governing law and dispute terms, and other provisions necessary to give effect to their intended purpose.
Nothing in this Section limits any termination, cancellation, refund, or other right that cannot lawfully be waived under applicable law.
28. Governing Law and Dispute Terms
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Service, the Subscriber’s account, or the relationship between the Subscriber and CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech, will be governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict-of-law principles that would require application of the laws of another jurisdiction.
Before initiating formal legal proceedings, the Subscriber and CenterPoint agree to make a good-faith effort to resolve any dispute informally. A party seeking informal resolution should provide written notice describing the nature of the dispute, the relevant facts, and the requested resolution.
Notices to CenterPoint concerning a dispute must be sent to:
CenterPoint Automotive Technology LLC
d/b/a CenterPoint AutoTech
27 Mockingbird Ln
Woodbine, NJ 08270
Email: info@centerpointautotech.com
Phone: 609-676-4244
The parties will use reasonable good-faith efforts to discuss and attempt to resolve the dispute for at least thirty (30) days after receipt of a sufficiently detailed written dispute notice before filing a lawsuit, unless immediate judicial relief is reasonably necessary to prevent irreparable harm, preserve rights that would otherwise expire, protect intellectual property, address unauthorized access or security threats, or comply with applicable law.
Subject to any non-waivable rights under applicable law, any legal action or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in a state court of competent jurisdiction located in New Jersey or in the United States District Court having jurisdiction over the applicable New Jersey venue, and each party consents to the personal jurisdiction of such courts.
Nothing in these Terms prevents either party from seeking temporary, preliminary, or other appropriate injunctive or equitable relief where reasonably necessary to protect intellectual property, confidential information, account security, data, systems, or other rights from immediate or irreparable harm.
To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim accrued or the shortest longer period required by applicable law. This contractual limitation does not apply where applicable law prohibits shortening the limitations period.
EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT SUCH WAIVER IS PERMITTED BY APPLICABLE LAW FOR DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
Nothing in this Section requires arbitration, and nothing in these Terms is intended to eliminate or restrict any right, remedy, venue, or procedural protection that cannot lawfully be waived.
If the Subscriber is entitled to non-waivable consumer protections or other mandatory rights under applicable law, those rights remain unaffected to the extent they cannot lawfully be limited by these Terms.
29. Changes to These Terms
CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech, may revise, amend, update, or replace these Terms from time to time to reflect changes in the Service, subscription offerings, billing practices, Technician Seat functionality, legal or regulatory requirements, security practices, technology, business operations, third-party dependencies, or other relevant circumstances.
When CenterPoint makes changes to these Terms, CenterPoint may update the “Last Updated” date associated with the Terms and may provide additional notice through the Service, by email, through the CenterPoint website, or by another reasonable method where required by applicable law or appropriate based on the nature of the change.
Unless otherwise stated or required by applicable law, revised Terms become effective on the effective date identified in the updated Terms.
If a change materially affects an existing Subscriber’s rights or obligations, CenterPoint will provide notice as required by applicable law and, where appropriate, may make the change effective prospectively at a future date or future subscription renewal.
The Subscriber is responsible for maintaining current account contact information and for reviewing notices and updated Terms made reasonably available through the Service or CenterPoint website.
Continued access to or use of the Service after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
If the Subscriber does not agree to revised Terms, the Subscriber must discontinue use of the Service and cancel future renewal before the applicable next renewal date, subject to the cancellation, non-proration, and other provisions of these Terms.
A change to these Terms does not retroactively create a refund, credit, or proration for a current paid billing period except where required by applicable law or expressly approved under an applicable provision of these Terms.
No modification of these Terms by a Subscriber, Authorized User, employee, contractor, sales representative, support representative, or other person is binding on CenterPoint unless contained in a written agreement expressly authorized and signed by an authorized representative of CenterPoint Automotive Technology LLC.
If CenterPoint provides a separate written agreement that expressly conflicts with these Terms, the separate written agreement will control only to the extent of the specific conflict and only for the parties and subject matter covered by that agreement.
The current version of these Terms should be reviewed through the location made available by CenterPoint.
Last Updated: July 8, 2026.
30. Contact Information
Questions, notices, support requests, billing inquiries, account-security concerns, and other communications concerning these Terms or the Service may be directed to:
CenterPoint Automotive Technology LLC
d/b/a CenterPoint AutoTech
27 Mockingbird Ln
Woodbine, NJ 08270
United States
Email: info@centerpointautotech.com
Phone: 609-676-4244
Website: centerpointautotech.com
For account-security concerns, suspected unauthorized access, or credential compromise, please contact CenterPoint promptly using the email address above and include sufficient information for CenterPoint to identify the affected account and evaluate the concern.
For billing inquiries or a request for Service Availability Refund Review under Section 8, please contact CenterPoint using the email address above and provide the Subscriber name, affected account information, relevant billing period or charge, and a reasonably detailed description of the issue. Do not send passwords or full payment-card numbers by email.
Formal dispute notices under Section 28 should be sent to the mailing address above and should include the sender’s name and contact information, the affected Subscriber account, a description of the dispute, relevant facts, and the requested resolution.
CenterPoint may update its contact information from time to time by revising these Terms or providing another reasonable notice through the Service or CenterPoint website.
Effective Date: July 8, 2026.
Last Updated: July 8, 2026.