PRIVACY POLICY
Effective Date: July 8, 2026
CenterPoint Automotive Technology LLC, doing business as CenterPoint AutoTech (“CenterPoint,” “Company,” “we,” “us,” or “our”), respects the privacy of users of the CenterPoint AutoTech software platform, website, reports, documentation tools, features, and related services (collectively, the “Service”).
This Privacy Policy explains how we collect, use, store, disclose, and otherwise process information when you access or use the Service, create or administer an account, purchase or activate a subscription, accept an invitation to use the Service, upload diagnostic or vehicle-related files, generate or manage reports, use email-delivery features, or otherwise interact with CenterPoint.
By accessing or using the Service, you acknowledge the practices described in this Privacy Policy. This Privacy Policy should be read together with the CenterPoint Terms of Service and other applicable agreements and policies.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us, information generated through your use of the Service, and limited technical information collected automatically.
A. Account and Profile Information
When you create or administer an account, activate a subscription, accept an invitation to use the Service, or maintain a Shop Profile, we may collect information such as:
• name;
• business or organization name;
• email address;
• telephone number;
• business address;
• website address;
• account role or user type;
• login and authentication information;
• Shop Profile information; and
• other information you choose to provide.
B. Subscription and Transaction Information
When a subscription is purchased, activated, renewed, modified, or canceled, we may collect or maintain information relating to:
• subscription status;
• Admin and Technician Seat assignments;
• invitation and acceptance status;
• billing-term dates;
• renewal and cancellation status;
• transaction references;
• payment status; and
• related account-administration records.
Payment transactions may be processed by third-party payment service providers. CenterPoint may receive limited transaction information from those providers but does not necessarily receive or store complete payment-card information.
C. Diagnostic, Vehicle, and Repair-Related Information
When users upload, enter, import, generate, or manage information through the Service, we may process vehicle and repair-related information such as:
• vehicle identification numbers (VINs);
• year, make, model, and vehicle configuration information;
• diagnostic trouble codes (DTCs);
• pre-scan and post-scan information;
• diagnostic scan files and PDFs;
• repair-planning information;
• selected damage areas;
• calibration-related information;
• recommended or user-edited quote operations;
• labor hours, pricing, and related estimate information;
• report findings and validation status;
• remaining DTC warnings;
• customer names and email addresses entered by users;
• technician-entered notes; and
• other vehicle, diagnostic, repair, or documentation information submitted to the Service.
D. Files, Reports, and User Content
We may process files and content that users upload, create, edit, store, or transmit through the Service, including diagnostic PDFs, generated reports, report history, quotes, notes, customer information, and related documentation.
E. Communications Information
If you contact CenterPoint for support, account assistance, billing questions, or other inquiries, we may collect your contact information and the contents of your communications.
F. Technical and Usage Information
We may automatically collect limited technical and usage information, such as:
• IP address;
• browser type;
• device type;
• operating system;
• access dates and times;
• pages or features accessed;
• log information;
• error and performance data; and
• security-related event information.
2. HOW WE USE INFORMATION
We may use information collected through the Service to:
• provide, operate, maintain, and improve the Service;
• create and administer accounts and subscriptions;
• manage Admin and Technician Seat access;
• process invitations and user permissions;
• maintain Shop Profile information;
• process uploaded diagnostic and vehicle-related files;
• generate, edit, store, and manage reports and related documentation;
• support report history and Service functionality;
• deliver reports and other communications by email when directed by users;
• provide customer and technical support;
• process and maintain billing, subscription, and transaction records;
• monitor performance, troubleshoot errors, and improve reliability;
• protect the security and integrity of the Service;
• detect, investigate, and prevent fraud, misuse, unauthorized access, and other harmful activity;
• comply with legal obligations and enforce applicable agreements and policies; and
• communicate with users about accounts, subscriptions, Service updates, security matters, and administrative notices.
3. HOW WE DISCLOSE INFORMATION
We may disclose information only as reasonably necessary to operate, support, protect, and improve the Service, including in the following circumstances:
A. Service Providers
We may disclose information to third-party vendors and service providers that perform services on our behalf, such as hosting, cloud infrastructure, payment processing, authentication, email delivery, analytics, technical support, security, and related operational services.
B. User-Directed Disclosures
We may disclose or transmit information when a user directs or authorizes the Service to do so, including when a user sends a report, quote, or other communication to a customer, repair facility, insurer, fleet-related contact, or other recipient.
C. Business and Organizational Accounts
If you use the Service through a business, repair facility, collision center, dealership, mobile service provider, fleet operation, or other organization, information associated with your account and activity may be accessible to authorized administrators or other authorized users of that organization, subject to applicable permissions.
D. Legal and Compliance Purposes
We may disclose information if we reasonably believe disclosure is necessary to:
• comply with applicable law, regulation, legal process, or governmental request;
• protect the rights, property, or safety of CenterPoint, our users, or others;
• enforce applicable agreements and policies;
• detect, investigate, or prevent fraud, misuse, security incidents, or other harmful activity; or
• establish, exercise, or defend legal claims.
E. Business Transfers
Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.
F. With Consent
We may disclose information with your consent or at your direction.
4. DATA RETENTION
We retain information for as long as reasonably necessary to provide the Service, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, protect the security and integrity of the Service, and support legitimate business operations.
Account, subscription, billing, and transaction records may be retained as required for legal, tax, accounting, fraud-prevention, and business-record purposes.
Diagnostic files, vehicle-related files, generated reports, report history, quotes, notes, customer information, and related documentation may be retained while an account is active and for a reasonable period afterward, subject to applicable law, contractual obligations, operational requirements, backup processes, and the CenterPoint Terms of Service.
Deletion requests may be subject to legal, regulatory, contractual, security, fraud-prevention, backup, and legitimate business-record retention requirements.
5. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access controls, authentication measures, service monitoring, infrastructure protections, and other security practices appropriate to the nature of the Service and information processed.
No method of electronic transmission, storage, or security is completely secure. Accordingly, CenterPoint cannot guarantee absolute security or that unauthorized persons will never defeat security measures.
Subscribers and Authorized Users are responsible for protecting account credentials, maintaining the security of their own devices and networks, assigning appropriate user permissions, and promptly notifying CenterPoint of known or suspected unauthorized account access or credential compromise.
6. COOKIES AND SIMILAR TECHNOLOGIES
The CenterPoint website and Service may use cookies, local storage, pixels, log files, and similar technologies where reasonably necessary to operate the Service, maintain sessions, remember preferences, support security, understand performance, and improve functionality.
Some technologies may be provided by third-party service providers that support website hosting, analytics, authentication, security, or other operational functions.
Users may be able to manage certain cookie preferences through browser settings or other controls made available by the applicable website or service. Disabling certain technologies may affect Service functionality.
7. THIRD-PARTY SERVICES
The Service may rely on or interact with third-party providers, including hosting and cloud infrastructure providers, payment processors, email-delivery providers, authentication services, analytics providers, diagnostic scan tools, scan-tool software, OEM information systems, and other external services.
Third-party services may process information under their own terms, privacy policies, and legal obligations. CenterPoint does not control the independent privacy practices of third parties.
Users should review applicable third-party privacy policies when using external services, websites, tools, or integrations.
8. PAYMENT PROCESSING
Subscription and other payment transactions may be processed by third-party payment processors.
CenterPoint may receive transaction-related information such as payment status, transaction identifiers, billing contact information, subscription information, and limited payment-method details. CenterPoint does not necessarily receive or store complete payment-card numbers.
Payment processors process payment information under their own terms, privacy policies, security practices, and legal obligations.
9. EMAIL DELIVERY AND COMMUNICATIONS
The Service may allow Authorized Users to enter, select, or use email addresses to send reports, quotes, validation documents, or other communications.
When a user directs the Service to send a communication, CenterPoint and applicable email-delivery service providers may process recipient email addresses, message content, delivery information, and related technical data as reasonably necessary to provide the requested functionality.
Subscribers and Authorized Users are responsible for ensuring that recipient information is accurate and that they have lawful authority to send the applicable communication and disclose the included information.
CenterPoint may also use account contact information to send transactional, administrative, security, billing, onboarding, support, legal, and other Service-related communications. Where the Service is connected to a user's Gmail account to enable report and communication delivery, CenterPoint's use and transfer of information received through Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. CenterPoint accesses Gmail data solely to send reports, quotes, validation documents, and related communications on behalf of the connected account. CenterPoint does not use this access to read, review, or store the content of a user's personal emails beyond what is reasonably necessary to deliver the requested communications, and does not use this data for advertising purposes or transfer it to third parties except as necessary to provide the Service, comply with the law, or protect CenterPoint's rights.
10. BUSINESS AND ORGANIZATIONAL ACCOUNTS
If you access the Service through a business or other organization, the applicable Subscriber and its Admin User may control your access to the Service and may be able to manage your role, permissions, Technician Seat, account status, and access to certain Customer Data and Service functionality.
Authorized administrators may be able to invite users, activate or deactivate access, assign permissions, review account activity, and manage information associated with the organizational account.
Users should direct questions concerning internal access, employment-related permissions, or organizational use of information to the applicable Subscriber or organization.
11. CUSTOMER DATA AND USER RESPONSIBILITIES
Subscribers and Authorized Users may submit Customer Data and other information concerning customers, vehicles, diagnostic findings, repairs, quotes, reports, email recipients, and related business activities.
The Subscriber is responsible for determining whether it has a lawful basis and all necessary rights, notices, permissions, authorizations, and consents to collect, upload, process, store, use, disclose, and transmit such information through the Service.
CenterPoint does not independently verify the accuracy, ownership, authorization, or legal status of information submitted by users.
Users must not submit information they are prohibited from possessing, processing, or disclosing.
12. AGGREGATED AND DE-IDENTIFIED INFORMATION
CenterPoint may create and use aggregated or de-identified information for lawful purposes such as analytics, security, performance monitoring, product improvement, workflow improvement, research, and business planning.
Where required by applicable law, such information will be processed so that it does not reasonably identify a Subscriber, Authorized User, customer, or specific individual.
CenterPoint will not attempt to re-identify information that has been de-identified where prohibited by applicable law.
13. YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location and applicable law, you may have rights concerning personal information, which may include rights to request access, correction, deletion, or other legally available action.
Privacy rights are not absolute and may be subject to exceptions, verification requirements, legal obligations, contractual requirements, security needs, fraud-prevention requirements, and legitimate record-retention obligations.
If CenterPoint processes information solely on behalf of a Subscriber or organizational customer, we may direct a privacy request to that Subscriber or organization where appropriate.
To submit a privacy request, contact CenterPoint using the information in Section 18 below. We may request information reasonably necessary to verify identity, authority, account relationship, or the scope of the request.
CenterPoint will respond to valid requests as required by applicable law.
14. CHILDREN’S PRIVACY
The Service is intended for business and professional use and is not directed to children.
CenterPoint does not knowingly collect personal information from children under thirteen (13) through the Service. Where a higher minimum age applies under applicable law, CenterPoint will comply with that requirement.
If you believe a child has provided personal information to CenterPoint inappropriately, contact us so that we can evaluate and address the matter as required by applicable law.
15. UNITED STATES PROCESSING
CenterPoint Automotive Technology LLC is based in the United States. Information may be processed and stored in the United States and in other locations where authorized service providers operate.
Privacy and data-protection laws may differ between jurisdictions. Where applicable law requires particular safeguards for information transfers, CenterPoint will address those requirements as applicable to its processing activities.
16. CHANGES TO THIS PRIVACY POLICY
CenterPoint may update this Privacy Policy from time to time to reflect changes in the Service, technology, business operations, legal requirements, security practices, third-party dependencies, or other relevant circumstances.
When we update this Privacy Policy, we may revise the “Last Updated” date and provide additional notice through the Service, by email, through the CenterPoint website, or by another reasonable method where required by applicable law or appropriate based on the nature of the change.
Continued use of the Service after an updated Privacy Policy becomes effective is subject to applicable law and the notices provided.
17. RELATIONSHIP TO OTHER AGREEMENTS
This Privacy Policy describes CenterPoint’s privacy practices and should be read together with the CenterPoint Terms of Service, Software Subscription & License Agreement where applicable, and other agreements or policies governing use of the Service.
If a separate written agreement expressly governs particular data-processing obligations between CenterPoint and a Subscriber, that agreement will control to the extent of a specific conflict concerning the subject matter it governs.
18. CONTACT INFORMATION
Questions, privacy requests, or concerns regarding this Privacy Policy or CenterPoint’s privacy practices may be directed to:
CenterPoint Automotive Technology LLC
d/b/a CenterPoint AutoTech
27 Mockingbird Ln
Woodbine, NJ 08270
United States
Email: info@centerpointautotech.com
Phone: 609-676-4244
Website: centerpointautotech.com
For account-security concerns or suspected unauthorized access, please contact CenterPoint promptly and provide sufficient information to identify the affected account. Do not send passwords or full payment-card numbers by email.
Effective Date: July 8, 2026
Last Updated: July 8, 2026